Refund and Returns Policy

We recommend that you devote the necessary time and attention to the customization of your article.

Depending on the conditions seen below, Lucky Cooper gives you the possibility to return the products purchased within 30 days after your purchase data.

To take advantage of free returns, please have your order number ready, send us a message via the contact form or send us an e-mail to contactdr@lucky-cooper.com. We will tell you the steps to follow.

Should the Customer fail to comply with these terms and conditions, in particular the return terms and conditions, Lucky Cooper will not be able to refund or issue a credit note for the Products concerned.

Because our products are custom printed and unique to each order, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.

If there’s an issue with your product, please email us at contactdr@lucky-cooper.com with:

1. Photo(s) of the affected package and items(s).
2. Your order number and/or the email address registered to the order.
3. More details about the package that is relevant.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Therefore, we recommend that you devote the necessary time and attention to the customization of your article. Thank you in advance for your understanding.